Support Policy Page

1. Introduction

Nirmal Sofa Point is dedicated to providing exceptional customer support for all our products and services. This Support Policy outlines the terms and conditions under which we offer assistance, ensuring a smooth and satisfactory experience for our customers.

2. Scope of Support

• Product Support: We offer support for all products purchased from Nirmal Sofa Point, including furniture, upholstery, and related accessories. This includes guidance on product use, care instructions, and troubleshooting.
• Service Support: Our support team is available to assist with any issues related to repair services, including warranty claims, follow-up questions, and additional service requests.

3. Support Channels

Customers can reach us through the following channels:

• Phone Support: Available during business hours at [Insert Phone Number].
• Email Support: Contact us at [Insert Email Address] for assistance. We aim to respond within 24-48 hours.
• In-Person Support: Visit our store for direct support from our staff during business hours.

4. Response Time

Our goal is to provide timely and effective support. Typical response times are as follows:

• Phone Support: Immediate response during business hours.
• Email and Online Support: Initial response within 24-48 hours.
• In-Person Support: Support is provided on a first-come, first-served basis during store hours.

5. Warranty Support

• Warranty Claims: If your product or service is covered under warranty, our support team will assist in processing your claim. Please provide proof of purchase and a detailed description of the issue.
• Repair or Replacement: Depending on the nature of the warranty claim, we may offer repair, replacement, or a refund as per the warranty terms.

6. Non-Warranty Support

• Out-of-Warranty Repairs: For products or services not covered by warranty, we offer repair services at a reasonable cost. A quote will be provided before any work begins.
• Consultation Services: For non-warranty inquiries, such as advice on product care or customization options, our support team is available to provide expert guidance.

7. Escalation Process

If your issue is not resolved to your satisfaction through our standard support channels, you can escalate the matter to our management team:

• Contact Management: Email [Insert Management Email] or request a management callback through our support channels.
• Resolution Time: Escalated issues are prioritized, and we aim to resolve them within 5 business days.

8. Support Limitations

• Third-Party Products: Support is limited to products and services purchased directly from Nirmal Sofa Point. For third-party products, please contact the manufacturer or vendor for support.
• Improper Use: Support may be limited or denied for issues resulting from improper use, unauthorized repairs, or modifications to the product.

9. Customer Responsibilities

• Information Provision: To assist you effectively, please provide detailed information about your issue, including product details, proof of purchase, and any relevant photographs or documentation.
• Timely Reporting: Report any issues or concerns as soon as they arise to ensure prompt resolution.

10. Policy Updates

Nirmal Sofa Point reserves the right to update or modify this Support Policy at any time. The current version will be available on our website, and significant changes will be communicated to customers as necessary.

11. Contact Us

For any questions or concerns regarding this Support Policy, please contact us at:

Nirmal Sofa Point
Sarswati Kunj II, Wazirabad, Sector 52, Gurugram, Haryana 122022
Phone: +91 9711 332 546
Email: support@nirmalsofapoint.com

We are committed to providing you with the best possible support and ensuring your satisfaction with our products and services. Thank you for choosing Nirmal Sofa Point.